Terms and Conditions egames99 –
Platform User Guide

Welcome to egames99. This Terms and Conditions document is a legally binding agreement between you ("User") and the management of egames99 ("Platform"). By registering an account, logging in, or using any feature on our platform, you agree to be fully bound by all provisions contained in this document.

We encourage you to read each section carefully. If you disagree with any part of these terms, you are advised not to use the egames99 platform. Should you have any questions or concerns, please reach out to our support team, who are available at all times.

By accessing or using the platform egames99 on any device or browser, you confirm that you have read, understood, and agreed to comply with all terms and conditions stated herein, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Acceptance of these terms is ongoing. Each time you log in and use egames99 services, you are deemed to have accepted the version of the terms in effect on that date. It is your responsibility to review this page periodically to stay informed of any changes that have been made.

To register and use the platform egames99, you must satisfy all of the following conditions without exception:

• Aged 18 years of age or older on the date of registration.
• Not a resident or citizen of any country where participation in online gaming is prohibited by law.
• Have never been banned or suspended from the egames99 platform previously.
• Registering in a personal capacity and not as a representative of any third party.
• Not currently under an active voluntary self-exclusion programme.

During registration, you are required to provide truthful, accurate, and complete information. egames99 reserves the right to reject or cancel a registration if any inaccurate or misleading information is detected. Only one account allowed per individual – registering multiple accounts is a serious violation of these terms.

Your egames99 account is personal and non-transferable. You are fully responsible for all activities that occur under your account, including any financial transactions and bets placed.

You must ensure the following regarding account security:

• Use a strong, unique password that is not used on any other platform.
• Do not share your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Log out of your account when using a shared device.
• Notify us immediately if you suspect unauthorized access to your account.

Process Know Your Customer (KYC) is mandatory before the first withdrawal can be processed. Required documents include a valid national ID or passport, proof of current address, and proof of payment method. This process is typically completed within 24–48 business hours.

Egames99 supports a wide range of popular payment methods in Malaysia. All deposits and withdrawals are processed through a secure, integrated financial system with full end-to-end encryption.

The terms relating to financial transactions are as follows:

• Minimum deposit are as stated on the Finance page within the platform.
• All deposits must be made using a payment method registered in your own name – third-party payments are not accepted.
• Withdrawal will be processed to the same payment method used for the deposit, subject to anti-money laundering policy.
• Withdrawal processing times depend on the selected method – typically between 1 to 5 business days.
• The first withdrawal requires a completed and successful KYC verification.
• Egames99 reserves the right to request additional supporting documents before approving any withdrawal deemed to require further review.

Egames99 offers a variety of bonuses and promotions from time to time to reward our loyal members. All promotional offers are subject to specific terms stated separately for each promotion.

The general terms applicable to all bonuses are as follows:

• Bonuses cannot be directly converted to cash unless the wagering requirement (wagering requirement) has been fully met.
• The wagering requirements for each bonus will be clearly stated in the relevant promotion terms.
• Egames99 reserves the right to void any bonus granted in error or as a result of a technical fault.
• Only one welcome bonus is allowed per user, device, IP address, and payment method.
• Promotion abuse, including registering multiple accounts to claim repeated bonuses, will result in cancellation of all bonuses and further action against the relevant account.
• Egames99 reserves the right to modify or terminate any promotion at any time without prior notice.

All games available on the platform egames99 using verified, independently audited Random Number Generator (RNG) technology. This ensures every game outcome is completely random and cannot be influenced by any party.

Some general rules that must be observed while playing:

• Game results displayed on your screen are final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of an internet disconnection during an active game round, the system will automatically record the result and your balance will be updated accordingly.
• Egames99 is not liable for any losses resulting from internet connectivity issues on the user's end.
• Confirmed bets cannot be cancelled.
• In the event of any dispute regarding game results, the egames99 server logs shall serve as the final reference.

Egames99 platform users are strictly prohibited from engaging in any of the following activities. Violations will result in immediate account closure and potential legal action:

• Using bots, automated scripts, or any tools designed to assist gameplay in an unauthorised manner.
• Committing or attempting to commit money laundering through the egames99 platform.
• Colluding with other players to unfairly influence game outcomes (collusion).
• Exploiting any technical bugs or system vulnerabilities – any such findings must be reported to us immediately.
• Registering an account using another person's identity or false information.
• Selling, transferring, or pledging an egames99 account to another party.
• Threatening, harassing, or behaving rudely toward staff or other users.

Egames99 reserves the right to suspend or close any user account at any time, with or without prior notice, if:

• The user is found to have violated any provision of these terms.
• Account suspected of involvement in fraudulent activity or money laundering.
• The user fails to complete the KYC verification process within the stipulated timeframe.
• Account inactive for a consecutive period exceeding 12 months.
• Required by law or directive from the relevant regulatory authority.

Users may also request voluntary account closure at any time by contacting our support team. Any valid account balance will be returned to the user once all necessary reviews are completed, provided there are no outstanding term violations.

Egames99 is committed to protecting the privacy of all its users. The collection, processing, and storage of your personal data are carried out in accordance with our Privacy Policy, which forms part of this agreement.

In summary, we:

• Collecting only the data necessary for service delivery and legal compliance.
• Not selling or disclosing your personal information to third parties without your consent, except as required by law.
• Storing your data using secure, encryption-protected server infrastructure.
• Granting you the right to access, amend, or request deletion of your personal data, subject to legal compliance requirements.

Egames99 believes that online gaming should remain purely a source of entertainment. We provide a range of self-control tools to help users manage their gaming activity responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Loss Limit: Set a maximum loss amount within a defined time period.
• Time Limit: Manage your daily playing time.
• Temporary Break: Temporarily suspend access to your account for a set period if needed.
• Self-Exclusion: Voluntarily close your account for an extended period or permanently.

If you or someone you know shows signs of problem gambling, please seek help immediately. The egames99 support team is trained to assist and direct you to appropriate resources without judgment.

To the extent permitted by applicable law, egames99 and its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from:

• The use of, or inability to use, the egames99 platform.
• Any technical disruptions, server failures, or connectivity issues beyond our control.
• Unauthorized access to or use of a user account resulting from the user's own negligence.
• Any financial decisions made based on content from the egames99 platform.

However, this limitation of liability does not apply to cases of gross negligence or fraud committed by egames99 itself. egames99's maximum liability in any circumstance shall not exceed the amount you have deposited in the 30 days prior to the relevant claim.

Egames99 reserves the right to modify, add, or amend any section of these Terms and Conditions at any time. The latest version will always be available on this page with the update date clearly stated.

Users will be notified of significant changes via in-platform notifications or email to the registered address. Continued use of the egames99 platform after the effective date of any changes constitutes full acceptance of the amended terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute that cannot be resolved amicably will be referred to the appropriate jurisdiction.